جميع الطلبات بعد تاريخ 13 مايو، الساعة 05:30 مساءً سيتم تسليمها بعد إجازة عيد الأضحى المبارك. | All orders placed after 05:30 PM, May 13 will be delivered after the Eid Al Adha holiday.

Osh

Terms and Conditions

Welcome to OSH Website
By using our website, you agree to these terms. Please read them carefully. If you have any questions, feel free to contact us.

general

  • When you use our website or buy something, you agree to follow these rules.
  • We can update these terms whenever needed, and the updated version will be available on our website.

products

  • Our products depend on availability. Sometimes, an item might be sold out after you order.
  • We try our best to show colors and details accurately, but there may be slight differences due to your screen or lighting.

Pricing

  • We can change prices or shipping costs at any time.
  • Discounts, promotions, or special offers may have their own terms.

orders

  • After you place an order, we'll send you an email confirming we got it. This doesn't mean your order is accepted.
  • We might cancel or reject an order for reasons like stock availability or payment issues.
  • If we cancel your order after you paid, we'll refund you in full.

payments

  • You can pay using the methods we accept, and all payments are processed securely.
  • If your payment fails, we won't process your order and will let you know.

Shipping and delivery

  • We ship worldwide and usually dispatch orders within 20 business days.
  • Delivery times depend on your location and shipping method. We'll give you an estimate at checkout.
  • We aren't responsible for delays caused by customs, shipping companies, or other issues beyond our control.
  • No delivery on Public holidays.
  • All orders are subject to customs and duty charges. payable by the recipient of the order.

returns and refunds

  • All of our products are custom-made and personalized specifically for each customer. For this reason, all sales are final.
  • Please make sure all details, sizes, spelling, colors, and design selections are correct before confirming your order.
  • We do not offer refunds on custom-made items unless the product arrives damaged or defective.
  • By placing an order, you agree to this policy.

Intellectual Property

  • All content on our website, like images and designs, belongs to us or our partners. You can't use them without our permission.

limitation of liability

  • We do our best to provide a smooth shopping experience, but we can't promise everything will always work perfectly
  • We're not responsible for any damages or losses caused by using our website or products, as far as the law allows.

privacy policy

  • We care about your privacy. Please read our Privacy Policy to see how we handle your personal information.

governing law

  • These terms are based on the laws of UAE, and any disputes will be handled in the courts of UAE.

contact us

  • If you have any questions about these terms, contact us at Email: info@osh.ae, Or WhatsApp +971 56 670 9165.
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